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What do you need to know before ordering?

OptimallyMe is a revolutionary, personalised health-tech company founded by an AI expert with 20 years of experience and a successful serial health entrepreneur. Our team includes healthcare professionals, technical experts, and health-tech specialists, supported by an advisory board of industry leaders such as Dr. Liv Kraemer, Dr. Evelyne Bischof, Dr. Andrew Steele, and Dr. Uma Naidoo. We are dedicated to delivering the highest quality service, ensuring each experience is unique and tailored to your needs. OptimallyMe offers at-home blood test kits with results delivered on a personalised AI platform that transforms your health data into personalised, actionable insights, leading to optimal living—whatever that looks like for you.

OptimallyMe isn't just a regular at-home blood test service; Our platform is what OptimallyMe offers as a main product - collecting blood samples it's just the first step in getting a full holistic overview of your health on the OptimallyMe platform. With over 20 different tests available, including those for fitness, nutrition, specific conditions, and longevity, we're leading the way in personalised healthcare. Our platform integrates your health data with lifestyle information to provide highly relevant recommendations and insights. The platform is compatible with wearable fitness trackers and accessible anytime, anywhere, allowing you to share your data with GPs or specialists as needed. We believe that understanding what's happening inside your body is crucial for making effective health changes, and we provide the tools to help you achieve optimal health and your best self.

OptimallyMe is a health optimisation platform utilising an AI-driven tool that enables you to visualise your test results, connect your wearable devices, and receive tailored recommendations based on your health data and lifestyle. It uses various data points to create personalised health solutions for you. As you test more and optimise your health, your dashboard evolves, allowing you to track your progress over time. This continual growth makes the platform increasingly accurate and individualised to meet your specific health needs and goals. The platform's ability to integrate with wearable devices and provide actionable insights ensures a comprehensive approach to managing and improving your health.

Each person's body is unique, and what is considered "normal" for one person may not be the same for another. Each person's body is unique, and what is considered "normal" for one person may not be the same for another.

Optimal levels can help you feel your best and ensure that your body is functioning efficiently. Optimal blood levels can improve your energy levels, mood, cognitive function, and overall quality of life. This can make it easier to engage in daily activities and maintain a healthy lifestyle especially as you age as your body undergoes various changes, and maintaining optimal blood levels can help you stay healthy and active throughout your life.

Biomarkers are measurable substances, genes, or characteristics found in your blood that give us critical insights about our health. From genes to proteins, these biomarkers provide information that can diagnose diseases and conditions, predict health outcomes, alert us to inflammation, or help us adjust treatments. They’re key to letting us know if our health is optimal or if we need to start adjusting things like our diet or lifestyle, and how.

Home blood test kits are generally accurate, but it is important to note that there is always a margin of error, just like with any medical test. The accuracy can depend on several factors, such as the quality of the kit, the instructions being followed, and the laboratory processing the test. We recommend watching our step-by-step instructional video to guide you through the process and help ensure that you collect an accurate sample.

Account

If you have ordered multiple test kits, please read our guide on what you should do via this link.

If you believe that you need to change the biological sex, date of birth, or e-mail address information stored on your account, please contact our customer service team at support@optimallyme.com.

Sample Collection

All our at-home blood test kits (apart from the Food Intolerance Test and the Biological Age and DNA Methylation Test) require fasting for 8 hours before collecting your sample. For the best results, drink at least two glasses of water, 30 minutes before you begin to improve blood flow.

You should collect your sample in the morning after an 8-hour fast any day between Monday - Thursday, as this ensures your test arrives at the labs on a working day. Please avoid Fridays, Saturdays, and Sundays, as your kit may sit in transit too long, which could result in a failed test. Your collected sample should then be posted the same day to prevent the sample from coagulating, which then cannot be used by the lab.

You can also check our shipping policy for more information.

While we’ll try our best to help find a solution, at-home blood testing may not be for you right now. We want to make sure that everyone has access to their health data. So, the good news is that we’ll soon be introducing a phlebotomy service. This means you’ll be able to visit a participating nearby pharmacy or health clinic and have your blood drawn for you venously (through your veins), which you can then send to our lab for results.

This will be a quick and easy service that can be a great option for those struggling to take at-home tests – for example, those who experience poor circulation in their hands. Stay tuned for updates, and follow our Instagram to be the first to know!

Results

To view your results, you need to create an account with us during the checkout process when purchasing your test. Once you have created an account, you will have access to our OptimallyMe health dashboard where you can view your results, track progress, receive personalised recommendations, and connect smart devices.

Check Our Platform page for more information.

Your results are available for you to download in a PDF format and share with your GP. Follow these steps to access your PDF:

  1. Login to your dashboard using this link
  2. Click on your account icon located in the upper-right corner
  3. Select 'Results history'
  4. On this page it should show an arrow, the date, and the name of the test that you did - Click here
  5. The drop-down menu will open where you can click the button 'Download results' to access the PDF of your results.

Regrettably, currently, we are unable to offer the option to order our blood tests. However, we are working towards expanding our platform to enable customers to upload their own test results in the future. We appreciate your understanding and look forward to providing this valuable feature soon.

In the meantime, you can sign up on our mailing list and when our service outside of the UK is up and running we will contact you.

Failed biomarkers mean that one or more biomarkers couldn’t be tested or accurately measured from your blood sample. This could be due to haemolysis, insufficient sample volume, or other reasons

If your biomarkers fail, don't worry. You’ll be notified by email, and credited depending on the number of failed biomarkers. You can then choose to repeat the testing process and get the results you need.

For more detailed information on why your sample might have failed, please read our article:

If you need more information, you can read more on our refund policy page.

If your biomarkers fail, don't worry. You’ll be notified by email, and credited depending on the number of failed biomarkers. You can then choose to repeat the testing process and get the results you need.

Please read our Refund Policy for more information on how we compensate when a sample fails.

Also, we strongly recommend you to read our articles:

so that you can know which steps to take to decrease the chance of your sample failing.

Yes, our health team members are there to help you to better understand your results and also what can be the next steps in your health journey.

Book your consultations via this link.

Yes, medications can impact the results of a blood test. Certain medications may affect the levels of various biomarkers in your blood, potentially altering the test outcomes. The health assessment that you do will also ask you what medications you are taking so that we are aware and any medications you take are recorded on your dashboard.

If you have any concerns about specific medications and their impact on your blood test, we recommend consulting with your healthcare provider once receiving your results.

Data Protection

To ensure the security of your personal information, we have implemented rigorous processes and protocols. Additionally, we adhere to the GDPR and other legal regulations regarding data sharing, which means that we only share your data when it is necessary for the delivery of our service.

We are committed to safeguarding the personal information entrusted to us. Ensuring its security and preventing misuse are our top priorities. Our privacy policy aims to provide transparency about our handling of your personal information, helping you comprehend its usage.

Choosing the right test kit

Navigating all the different tests we offer can be challenging. That's why we have created the find my test quiz to help guide you through your health goals and recommend you products we know you'll love. Whether it is a general health test or a specific condition you want to monitor, we've got tests for everyone.

Additionally, the help page is dedicated to helping you find your perfect test and how you can narrow down the most appropriate kits for your needs.

Yes, you can order multiple tests at once, just make sure you check out what to do and how to activate the kits at this link. The more tests you take, the better your platform will tailor recommendations to you.

If you have any further questions, you can always contact us via support@optimallyme.com.

At OptimallyMe we offer consultations with a member of our healthcare team who will arrange a 1-1 call with you, in order to support your decision-making and ensure you pick the most relevant test based on your needs. To speak with one of our health members, book your 15-minute consultations via this link.

Business Solutions

OptimallyMe is a health optimisation platform that uses various data points to create personalised health solutions. Whether you're a business owner aiming to enhance your customer offerings, a wellness professional seeking to improve your services, or an employer looking to boost employee well-being, we have a solution tailored for you.

If you need more information, you can find it on our business solutions page.

If you are keen to find out more, email our partnerships team at partnerships@optimallyme.com.

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