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Frequently Asked Questions
Each person's body is unique, and what is considered "normal" for one person may not be the same for another.

Optimal levels can help you feel your best and ensure that your body is functioning efficiently. Optimal blood levels can improve your energy levels, mood, cognitive function, and overall quality of life. This can make it easier to engage in daily activities and maintain a healthy lifestyle especially as you age as your body undergoes various changes, and maintaining optimal blood levels can help you stay healthy and active throughout your life.
We are committed to safeguarding the personal information entrusted to us. Ensuring its security and preventing misuse are our top priorities. Our privacy policy aims to provide transparency about our handling of your personal information, helping you comprehend its usage.
Regrettably, currently, we are unable to offer the option to order our blood tests. However, we are working towards expanding our platform to enable customers to upload their own test results in the future. We appreciate your understanding and look forward to providing this valuable feature soon.
Your results are available for you to download in a PDF format and share with your GP.
To ensure the security of your personal information, we have implemented rigorous processes and protocols. Additionally, we adhere to the GDPR and other legal regulations regarding data sharing, which means that we only share your data when it is necessary for the delivery of our service.
You can register your kit at optimallyme.com/activate.
To view your results, you need to create an account with us during the checkout process when purchasing your test. Once you have created an account, you will have access to our OptimallyMe health dashboard where you can view your results, track progress, receive personalised recommendations and connect smart devices. See core features for more information.
Failed biomarkers mean that one or more biomarkers couldn’t be tested or accurately measured from your blood sample. This could be due to haemolysis, insufficient sample volume, or other reasons.

If your biomarkers fail, don't worry. You’ll be notified by email, and credited depending on the number of failed biomarkers. You can then choose to repeat the testing process and get the results you need.

For more detailed information on why your sample might have failed, please read our article: How Can I Guarantee the Best Results From My At-Home Blood Testing Kit?
If your biomarkers fail, don't worry. You’ll be notified by email, and credited depending on the number of failed biomarkers. You can then choose to repeat the testing process and get the results you need. Please read our Refund Policy for more information on how we compensate when a sample fails.

Also, we strongly recommend you to read the article How Can I Guarantee the Best Results From My At-Home Blood Testing Kit? so that you can know the which steps to take to decrease the chance of your sample failing.
While we’ll try our best to help find a solution, at-home blood testing may not be for you right now. We want to make sure that everyone has access to their health data. So, the good news is that we’ll soon be introducing a phlebotomy service. This means you’ll be able to visit a participating nearby pharmacy or health clinic and have your blood drawn for you venously (through your veins), which you can then send to our lab for results.

This will be a quick and easy service that can be a great option for those struggling to take at-home tests – for example, those who experience poor circulation in their hands. Stay tuned for updates, and follow our Instagram @optimallyme to be the first to know!
If you have ordered multiple test kits, please read our guide on what you should do via this link.
If you believe that you need to change the gender, date of birth or e-mail address information stored on your account, please contact our customer service team at support@optimallyme.com.

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